1xbeet's Privacy Policy
1xbeet is fully transparent and responsible in collecting, using, and protecting your personal information — this policy explains everything clearly.
Important: This privacy policy applies to all users of the 1xbeet platform. Please read it carefully before using our services. By reading this policy, you will understand how we collect your information, for what purposes we use it, and how we keep it secure.
Introduction and Scope
1xbeet (hereinafter referred to as "we", "our", or "the platform") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users' personal information and are always committed to protecting it.
This privacy policy explains what types of personal information we collect, how we use that information, when we share it with third parties, and what steps we take to protect your information. This policy applies to all products and services provided through the 1xbeet website, mobile application, and other services.
By using our services, you are considered to have fully accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
1.1 Definitions
- Personal Information: Any information through which a person can be identified, directly or indirectly.
- User: Any person, registered or unregistered, on the 1xbeet platform who uses our services.
- Processing: Any operation performed on personal information, including collection, storage, use, disclosure, or deletion.
- Third Party: Any person, company, or organization other than 1xbeet.
Data Collection and Sources
We collect information from users through various sources and methods. A detailed description of the information collected is provided below.
2.1 Information Provided Directly by You
When you register on our platform, create an account, or use our services, we may collect the following information from you:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Current address
- Payment method details (bKash, Nagad, Rocket number or bank account information)
- Account settings and preference information
2.2 Automatically Collected Information
When you use our services, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Your browsing activity and session information on our site
- Information obtained through cookies and similar tracking technologies
- Login time, date, and location information
2.3 Transaction and Gaming Information
We store information about all financial transactions and gaming activities carried out on your account, including:
- Deposit and withdrawal history
- Betting and gaming history
- Bonus claim and usage records
- Account balance change information
Note: We never collect unnecessary information. All data collection is done for specific and legitimate purposes. Your sensitive financial information is always stored in an encrypted state.
Purposes of Data Use
1xbeet uses your personal information only for legitimate and specific purposes. We may use your information for the following purposes:
3.1 Service Delivery and Operations
- To create and manage your account
- To process financial transactions
- To provide betting and gaming services
- To provide customer service and support
- To resolve technical issues
3.2 Identity Verification and Security
- To verify user identity and prevent fraud
- To comply with anti-money laundering (AML) regulations
- To maintain platform security
- To detect unauthorized account access
3.3 Improvement and Personalization
- To personalize services according to your preferences
- To develop new features and improvements
- To enhance the quality of our products and services
- To improve the user experience
3.4 Communication and Notifications
- To send important account notifications
- To inform you about promotional offers and bonuses (subject to your consent)
- To send security alerts
- To notify you about platform changes
Important: We never sell your personal information to advertisers, and we do not share information with third parties for marketing purposes without your consent.
Cookie Policy
Cookies are small text files that our platform stores on your device. Cookies help us improve our services and make your browsing experience easier.
4.1 Types of Cookies
- Essential Cookies: Essential for the basic functioning of the platform, such as maintaining login sessions.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to understand how users interact with our site.
- Security Cookies: Used to detect and prevent fraudulent activity.
4.2 Cookie Controls
You can disable most cookies by changing your browser settings. However, please note that disabling certain essential cookies may cause some platform features to not work properly. Contact our support team to learn more about cookie management.
Sharing Data with Third Parties
1xbeet generally does not share your personal information with third parties. However, information may be shared in the specific circumstances described below:
5.1 Service Provider Partners
We work with trusted third parties to provide certain services. These partners may include:
- Payment processors (bKash, Nagad, Rocket, and banking partners)
- Identity verification service providers
- Technology infrastructure and cloud service providers
- Game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, etc.)
- Customer service platforms
All of these partners receive only the information necessary to provide specific services and are required to follow our privacy standards.
5.2 Legal Obligations
We may be required to share information with legal authorities in the following circumstances:
- To comply with court orders or legal directives
- To fulfill applicable laws and regulations
- To assist in anti-money laundering investigations
- To assist in the investigation of fraud or criminal activity
5.3 Business Transfers
If 1xbeet's business is merged, sold, or transferred, user information may be part of the transferred assets. In such a case, we will notify users in advance.
Our Commitment: We never sell your personal information to advertisers, and we do not share information with third parties for marketing purposes without your consent.
Data Security Measures
1xbeet uses industry-leading technology and methods to protect your personal information. Our security framework consists of the following components:
6.1 Technical Security
- SSL Encryption: All data transmitted on our website and app is encrypted using SSL/TLS technology.
- Data Encryption: Stored sensitive information is protected with advanced encryption methods.
- Firewall: Our servers are protected by robust firewalls.
- Two-Factor Authentication: A two-step identity verification system is in place to protect your account.
- Regular Security Audits: Regular security assessments are conducted by third-party experts.
6.2 Administrative Security
- Only authorized personnel are permitted to access user information
- All staff receive training on data privacy
- All data access activities are logged and monitored
- Strict background checks are conducted during staff recruitment
6.3 Data Breach Procedures
If a data breach occurs, we will promptly:
- Identify the source and scope of the breach
- Notify affected users as quickly as possible
- Inform the relevant authorities in accordance with applicable law
- Take the necessary steps to minimize harm and prevent recurrence
Data Retention Period
We retain your personal data only for as long as it is considered necessary.
7.1 Criteria for Determining Retention Period
- Account Information: For as long as your account remains active, and for a specified period after account closure in accordance with legal requirements.
- Transaction Information: For the period prescribed by financial regulations and anti-money laundering laws.
- Communication Records: For a specified period as needed to improve customer service quality and resolve disputes.
- Technical Logs: For a limited period for security analysis and troubleshooting.
7.2 Data Deletion
Once the retention period expires or legal obligations are fulfilled, we securely delete or anonymize your data so that you cannot be identified in any way.
User Rights
You have certain rights over your personal data. We respect these rights and are ready to assist you in exercising them.
8.1 Your Rights
- Right of Access: The right to receive a copy of the personal data we hold about you.
- Right to Rectification: The right to request correction of any inaccurate or incomplete data about you.
- Right to Erasure: The right to request deletion of your data under certain circumstances.
- Right to Restrict Processing: The right to request that the processing of your data be restricted.
- Right to Object: The right to object to the processing of your data for specific purposes.
- Right to Portability: The right to receive your data in a structured, commonly used format.
8.2 How to Exercise Your Rights
Contact us to exercise any of your rights. We will respond to your request in a timely manner after receiving it. In some cases, legal obligations may prevent the deletion of certain data — in such cases, we will inform you of the reason.
Please note: Your account information can also be updated directly from your profile settings. You can change your password, edit your contact preferences, and opt out of marketing communications from within your account.
Protection of Minors
1xbeet is operated exclusively for individuals aged 21 and above. We do not knowingly collect data from minors.
9.1 Age Verification
At the time of registration, we verify the user's age and confirm that they are over 21. If we become aware that a user is under 21, that account will be immediately closed and any collected data will be deleted.
Notice to Parents: If you become aware that your child under the age of 21 has created an account on our platform, please contact us. We will take the necessary action promptly.
Policy Changes
We may update this privacy policy from time to time. The following process will be followed for any changes:
10.1 Change Notification
- For significant changes, we will notify users by email.
- A notice of the change will be displayed in a prominent location on the site.
- The "Last Updated" date at the top of the policy will be revised.
10.2 Consent
By continuing to use our services after an update, you will be considered to have accepted the revised policy. If you do not agree with the changes, please stop using our services and contact us to close your account.
Contact Us
If you have any questions or concerns about this privacy policy, or any requests regarding your data, please contact us. Our support team is available 24/7 in Bengali.
We are committed to responding to your inquiries and resolving your issues quickly. Your privacy is very important to us, and we are committed to maintaining your trust.
You can also visit our Terms & Conditions and Responsible Gaming pages to learn about our other policies and find more information about your rights.