Help Center
1xbeet Frequently Asked Questions
From opening an account to withdrawing via bKash, cricket betting to claiming bonuses — all your questions answered in one place.
We have put together this detailed FAQ to make your experience at 1xbeet as smooth as possible. The most common questions from Bangladeshi players are organized below into five sections — Account and Registration, Deposits and Withdrawals, Games and Gameplay, Bonuses and Promotions, and Safety and Responsible Gaming. If you cannot find an answer to your question, our 24/7 live chat support is always ready.
Section 01
Account and Registration
To open an account at 1xbeet you need an active mobile number or email address and a strong password. During registration you must provide your correct name, date of birth and contact details. A copy of your national ID card or passport may be required later for verification. Please note that 1xbeet is only for those aged 21 and above.
First make sure your username and password are correct. If you have forgotten your password, use the "Forgot Password" option on the login page. After repeated failed attempts your account may be temporarily locked — in that case contact our 24/7 live chat support. If you are using a VPN, turn it off and try again.
No. Under 1xbeet's rules only one account per person is allowed. Creating multiple accounts may result in all accounts being suspended and any winnings being forfeited. If you believe an extra account was created by mistake, notify our support team immediately.
On regular business days KYC verification is usually completed within a few hours. Submitting clear images of your national ID card or passport along with proof of your current address speeds up the process. Incomplete or blurry documents may cause delays. For any issues, contact us directly via live chat.
Yes, certain details such as your contact number or email can be changed by yourself from account settings. However, for core details such as your name or date of birth you will need to contact our support team and provide appropriate documentation.
Section 02
Deposits and Withdrawals
Deposits to 1xbeet from bKash or Nagad are instant — your account balance is usually updated within a few seconds to a maximum of 2-3 minutes. Rocket and bank transfers are also processed quickly. The minimum deposit amount is ৳500.
Withdrawals at 1xbeet are usually completed within 15 minutes to 2 hours. Withdrawals to bKash, Nagad and Rocket are the fastest. Bank transfers may take slightly longer. The minimum withdrawal amount is ৳800.
1xbeet generally does not charge any additional fees for withdrawals. However your payment provider (such as bKash or Nagad) may apply their own transaction charges. The same applies to deposits. Contact support for the latest fee information.
Log in to your 1xbeet account, go to the "Deposit" section and select the Nagad option. Make the payment from your Nagad app to the amount and merchant number displayed. Keep your transaction ID saved. If you have any issues, let us know via live chat.
It may be possible to cancel a withdrawal request before it is processed (while it is still pending). Once processing has started it cannot be cancelled. If you wish to cancel a withdrawal, contact live chat support as quickly as possible and provide your request number.
Yes, deposits to 1xbeet can also be made via bank transfer. Major Bangladeshi banks are supported including Dutch-Bangla, City, BRAC, Islami and Sonali Bank. Bank transfers may take slightly longer. The minimum deposit of ৳500 applies to all methods.
Section 03
Games and Gameplay
To bet on BPL matches at 1xbeet, log in to your account and go to the cricket section. Select your preferred match and betting market from the list of active Bangladesh Premier League matches. Various bet types are available including match result, toss and top batsman. Read the odds and rules carefully before placing a bet.
Yes, 1xbeet is fully mobile-friendly. Open the site in any browser on your smartphone (Chrome, Firefox, Safari) and use all games, betting and payment features. Good performance is available on both Android and iOS devices.
RTP or "Return to Player" is a theoretical percentage indicating how much money a game returns on average over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 bet. However this is a long-term average — the result of each round varies independently. Games at 1xbeet are operated to ensure fair play.
In a live casino, real dealers run the games via video streaming — this gives the feel of a genuine casino. Regular slots are computer-generated games where you win by spinning reels. Both are available at 1xbeet and you can start playing by depositing with bKash or Nagad.
Yes, live betting is available at 1xbeet for the ICC T20 World Cup and other major international cricket tournaments. Odds update in real time during the match. You need a sufficient account balance to take part in live betting. This feature is also available for IPL and other leagues.
Section 04
Bonuses and Promotions
The 1xbeet welcome bonus is 100% of your first deposit, up to a maximum of ৳10,000. That means if you deposit ৳1,000 you will receive an extra ৳1,000 bonus and your total balance will be ৳2,000. If you deposit ৳22,000 you will receive a ৳10,000 bonus giving a total of ৳32,000. The wagering requirement for the bonus is 10 times.
A 10x wagering requirement means you must bet 10 times the bonus amount before you can withdraw it. For example, if you receive a ৳1,000 bonus you must place a total of ৳10,000 in bets to become eligible for withdrawal. This is one of the fairest conditions at 1xbeet.
The 1xbeet VIP program has 5 levels — Bronze, Silver, Gold, Platinum and Diamond. By playing regularly you can automatically move up to higher levels. Starting from a weekly cashback of 0.3% at Bronze, it is possible to earn up to 1.5% weekly cashback upon reaching the Diamond level.
Yes, 1xbeet bonuses have a limited validity period. Each bonus comes with a specified duration — generally between 7 and 30 days. If wagering is not completed within the set time the bonus is cancelled. Always read the terms and conditions of a bonus carefully.
Yes, 1xbeet offers special promotional deals on occasions such as Pohela Boishakh, Eid, Victory Day and Independence Day. These festival offers may include bonuses, free bets or cashback. Check the promotions page regularly or ask via live chat for the latest offers.
Section 05
Safety and Responsible Gaming
1xbeet uses SSL encryption technology to keep all your information secure. Financial transaction data is encrypted separately. We never sell your personal information to third parties. Read our privacy policy for more details.
1xbeet is only for those aged 21 and above. Registration by minors is strictly prohibited. A valid identity document must be submitted during the KYC process to verify age. If you see anyone aged 18-20 playing, please inform our support.
Yes, 1xbeet supports responsible gaming. You can set daily, weekly or monthly deposit limits in your account settings. You will need support's assistance to change these limits. For more information on responsible play, visit the responsible gaming page.
Yes. You can temporarily or permanently close your account for a specific period or indefinitely. Contact our 24/7 live chat support to use this self-exclusion feature. If you notice signs of betting addiction, it is important to take action quickly.
Yes, 1xbeet gives the highest priority to fair play. Game results are determined by a Random Number Generator (RNG), which makes every round completely impartial. There is no manipulation or bias on our platform. Our goal is to guarantee a safe and reliable environment for play.
The 1xbeet support team provides assistance in Bengali 24 hours a day, 7 days a week. For any issue you can contact us directly via live chat or by email at [email protected]. Support is available at any time according to Bangladesh Standard Time (BST, UTC+6).
Still have questions? Contact support
Our 24/7 Bengali support team is always ready to answer any of your questions. Chat with us directly via live chat or write to us by email — [email protected]